If you are a policyholder of one of the syndicates managed by Lime and wish to make a complaint about the service you have received, Lime will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.
Please contact us at:
Complaints
Lime Syndicate Management Limited
2nd Floor, 40 Lime Street,
London, EC3M 7AW
In the event that you remain dissatisfied you may, if you wish, refer your complaint to Lloyd’s. Lloyd’s will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.
Lloyd’s contact details are as follows:
Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN
If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS’s contact details are as follows:
Financial Ombudsman Service Exchange Tower
London
E14 9SR
